If you receive your order damaged it’s your responsability to refuse the shipment. Any signed document as received will not be our responsability neither to replace nor return… if the damage is a small chip, broken corner, or the tile is cracked, oftentimes you or your contractor can still use the tile for cuts. If the breakage exceeds 15% of the total job, you have 24 hours from the time the tile is delivered to report this damage by providing the unloading pictures on the truck as we have all the loading pictures. The cost of the freight for the replacement material will be the responsibility of the customer. You have to return the damaged materials to our fecility to be able to examine, at your own cost. Please follow the instructions above to file a claim.
When ordering tile, make sure you order a minimum of 15% extra for waste and breakage. Our material is very fragile prior to installation and a small percentage of broken tile is to be expected in a shipment. Damages that occur in shipping can be up to 15% of the total quantity ordered; and is considered acceptable. We do our very best to pack shipments carefully for transit, however sometimes damages will occur during the shipping process. Since we use third party freight carriers to ship our products, we are held to their rules for filing claims and we will be more than happy to provide the third party company phone number to start your claim. For this reason, we ask that you inspect and open all the boxes upon delivery. If your order arrives with damages, please contact our customer service department immediately and do not accept the material.
Limestone, travertine, marble and granite are products of nature and are therefore subject to variations in color, markins and texture. No claims can be made based on the characteristics of there metarials. Breakage in transit at the Buyer’s risk.
KB Every Stone LLC. (the”KB EVERY STONE LLC”) will not take any responsibilities after material leaves the warehouse. All returns are subject to a thirty five percent (35%) restocking fee, and absolutely no returns will be claimed two (2) days after the date of purchase. All claims must be in writing within twenty-four (24) hours after issue date of the receipt. No claims will be accepted after the material is installed, cut or worked on.
We accept cash, cheque and debit/credit card payments. Payments by cheque should be made out directly to the Company. The Buyer is advised to remit payment(s) on time in order to avoid late payment fee. As per the Company policy, interest of ten percent (10%) per annum will be charged for late fees.